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EY · 1 day ago

ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Location

Huntsville, AL

Full-time

Hybrid

Senior Level

$143K/yr - $262K/yr

5+ years exp

EY is a globally connected powerhouse of diverse teams that helps to build a better working world. As a ServiceNow Consulting Manager for IT Service Management (ITSM), you will lead transformation teams, manage complex technical initiatives, and interact with business stakeholders to evaluate and improve business processes and technology solutions.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead workstream delivery and ensure effective management of processes and solutions

Track deliverable completion and project status, ensuring alignment with performance objectives

Actively participate in client working sessions, leading workstreams from planning through execution and closure

Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases

Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)

Ability to build and foster client relationships and demonstrate the value of EY services

Excellent business acumen with the ability to make fact-based decisions and resolve conflicts

Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation

Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps

Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes

Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs

Ability to support pre-sales efforts including creating proposals and estimates

Ability to create high quality deliverables and project artifacts

Qualification

ServiceNow ITSMClient relationship managementTeam leadershipServiceNow certificationsAgile delivery modelsTechnical specifications analysisDependabilityOrganizationProblem solvingAdaptabilityTeamworkRelationship building

Required

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience

ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)

Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management

5+ years of Big 4 or equivalent consulting experience

Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization

Experience leading teams and supervising others

A driver's license valid in the U.S

Ability to travel to meet client needs

Preferred

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)

Performance analytics and reporting experience – certifications are a plus

ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM

Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower)

Benefits

Medical and dental coverage

Pension and 401(k) plans

Wide range of paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)