Amazon · 2 days ago
IT Support Engineer I (ONS), IT Services
Austin, TX
Full-time
Onsite
Entry, Mid Level
$48K/yr - $103K/yr
2+ years expAmazon is a leading company in the tech industry, seeking an ITS Support Engineer to join their IT Services team. The role involves providing high-quality technical support to corporate employees, ensuring seamless operations of their IT systems and equipment.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Provide on-call support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Qualification
Required
High school or equivalent diploma
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
Experience in customer-facing roles
Can travel to local sites up to 25% of the time
Preferred
Bachelor's degree
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in Kafka, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
Experience supporting video conference and teleconference equipment
1+ years of scripting language, or 6+ months of system administration experience
Experience in problem solving and data analytics
Experience in process design and documentation
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase