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Kidde Global Solutions · 3 weeks ago

Systems and Solutions Trainer

Texas, United States

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $130K/yr

10+ years exp

Kidde Global Solutions is a global technology leader in fire and life safety solutions, committed to innovation and customer care. The Systems & Solutions Trainer is responsible for designing and delivering training programs to enhance customer and team capabilities, supporting the growth of Kidde Commercial line and partners.

Building MaterialPublic Safety

Responsibilities

On-boarding Support: Provide consultation and training for new customers, ensuring effective product use and addressing product and technical inquiries

Product Demonstrations: Conduct product demonstrations and presentations to showcase the features and benefits of products

Customer Training: Train customers in the use of Kidde Commercial products and adjacent product lines, ensuring they understand how to maximize their benefits

Sales Support: Assist the sales team in developing proposals, quotes, and technical documentation

Collaboration: Work with product development and product management/marketing to ensure products support customer needs based on VOC meetings

Problem-Solving: Troubleshoot and resolve technical issues that arise during the sales process

Develop Training Programs: Design and develop technical training programs tailored to organizational needs

Conduct Training Sessions: Deliver training sessions, workshops, and seminars on technical subjects in a classroom setting

Create Training Materials: Prepare course materials, presentations, and instructional aids

Assess Training Effectiveness: Evaluate the effectiveness of training programs and make necessary improvements

Provide Feedback: Offer feedback and guidance to trainees to help them improve their technical and sales skills

Manage Training Resources: Ensure training equipment and resources are available and in good working order

Industry Knowledge: Keep up to date with the latest technological trends and advancements within our industry

Communication: Maintain detailed communication of customer interactions, technical issues, and resolutions with the Systems Solutions Training Leader and Regional Sales Teams

Qualification

Low Voltage SystemsFire Alarm SystemsTechnical TrainingSales SkillsCommunication SkillsProblem-SolvingOrganizational SkillsTechnical ProficiencyTeam Collaboration

Required

10+ years of experience with low voltage systems, public address systems, Networking, Communications, and Fire Alarm Systems in the Life Safety Industry

High School Diploma or Equivalent

Preferred

Technical Expertise: Strong understanding of fire systems and the technical aspects of the Kidde Commercial family of products and in-depth knowledge of the subjects being taught

Sales Skills: Strong interpersonal and customer relationship skills supported by previous experience and the ability to effectively communicate technical information to non-technical audiences

Communication Skills: Excellent verbal and written communication skills to explain complex concepts clearly. Strong presentation skills with the ability to train on various industry related topics technical know-how

Problem-Solving: Strong analytical and problem-solving skills to tailor training programs for diverse audiences

Team Collaboration: Strong team-oriented, foster teamwork with improved ideas and resolution to problems. Ability to work well within a team and collaborate with other departments. Participate in internal sales meetings to report on partner-facing activities

Organizational Skills: Strong time management and CRM proficiency (e.g.Salesforce)

Technical Proficiency: Advanced skills in Word, Excel, PowerPoint, and web-based applications