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True Anomaly · 5 days ago

IT Support Analyst

Denver, CO

Full-time

Hybrid

Mid Level

$65K/yr - $90K/yr

3+ years exp

True Anomaly is focused on building innovative technology for space security and sustainability. They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support to employees and maintain computer systems, networks, and hardware.

AerospaceArtificial Intelligence (AI)ManufacturingMilitaryNational Security

No H1B

U.S. Citizen Only

Responsibilities

Serve as the first point of contact for all IT issues, providing support via phone, email, remote tooling (Teams/BigFix), and in-person interactions

Be a point of contact for your assigned office, collaborating with IT Engineering, AV, and Workplace teams to ensure timely resolution of technical issues

Troubleshoot and resolve technical issues related to computer systems, networks, and hardware

Troubleshoot and support macOS, Windows, and ChromeOS environments

Ensure ongoing usability of client computers, peripheral equipment, and software within established standards (desktops, laptops, printers, copiers, etc.)

Ensure in-office AV equipment in conference rooms is maintained and working properly, providing support when needed

Install, configure, and maintain computer systems, networks, and hardware

Assist with onboarding new hires, including hardware deployment, equipment setup, and software provisioning

Assist with the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling

Provide support for core software platforms including O365, Teams, and company SaaS applications

Maintain accurate documentation of technical support requests and resolutions; assist in keeping our knowledge base and documentation up-to-date

Monitor and maintain system performance and security

Become familiar with all aspects of our IT environment to help support, maintain, and scale it

Participate in on-call rotations to provide IT/Technical support 24/7; this position requires the ability to respond to critical tickets/incidents outside of regular working hours

Qualification

IT support experienceWindows proficiencyMacOS proficiencyChromeOS proficiencyMDM tools proficiencyBash/Shell scriptingCloud technologies experienceCisco networking experienceCustomer service passionProblem-solving skillsCommunication skillsAttention to detail