UChicago Medicine · 3 weeks ago
Patient Financial Navigator, Full Time - Days
United States
Full-time
Remote
Mid Level
$50K/yr - $60K/yr
3+ years expUChicago Medicine is a world-class academic healthcare system, and they are seeking a Patient Financial Navigator to join their Patient Access Department. The role involves serving as a liaison within the patient’s financial management team, determining and verifying benefits, collecting payments, and ensuring regulatory compliance.
Health CareHospitalMedicalMedical Device
Responsibilities
Determines & verifies benefits specific to service to be provided; calculates and provides estimates to commercially insured patients including their financial responsibility based on total estimated charges and the patient’s insurance benefits according to departmental procedures if coverage is less than 100% prior to their services &/or as requested; Educates and communicates clearly, via phone and/or follow-up letter, insurance limitations and patient financial responsibilities to patients and/or guarantors
Collects monies from patients with financial responsibilities; including pre-service payments, copays, deductibles, coinsurance & outstanding account receivables as well as establishes payment plans/arrangements for customers as necessary; refers patients to financial counseling as necessary
Screen patients for ability to pay vs inability to pay financial responsibilities; coordinates efforts to determine and educate patients of their financial responsibilities, coverage exclusions, and allowed amounts; oversees the proper application of collected payments to appropriate hospital accounts; works to improve patient healthcare financial literacy
Adheres to and upholds UCM PRIDE values; performs all tasks with excellence in communication, commitment & follows through w/others & tasks, demonstrates respect of one another & ability to adjust to customer needs, upholds privacy & maintains confidentiality of customer information and appropriate professional environment; Meets productivity and quality expectations and participates openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards; maintains routine reporting for POS Collections, Estimates & other KPIs
Identifies emerging trends in and current knowledge of payer requirements and exclusions via email communication, memorandums, educational matrices, and in-services; communicates and collaborates to solve issues with revenue leakage
Escalates issues which, per the Financial Eligibility Policy, will require administrative intervention or review and follows up as necessary
Ensures regulatory compliance, i.e., pricing transparency, 501r, patient friendly billing
Performs other duties as assigned
Qualification
Required
Associates' degree in business, healthcare, or related field and/or at least 3 years of Revenue Cycle experience with working knowledge of insurance and benefits
Must have working knowledge of accounting with attention to detail, ability to accurately calculate currency
High degree of initiative and problem-solving ability
Must be able to prioritize and execute multiple tasks, with accuracy, in a high-pressure environment
Must be able to demonstrate and maintain a strong customer service orientation and a commitment to excellence in a changing environment
Excellent communication skills and the ability to interact with people in a variety of contexts. Must respect patient confidentiality and interact with patients, families and other customers with courtesy, tact, and discretion
Must be strongly invested in a team oriented dynamic environment and possess ability work independently, and make decisions in the best interest of the patient and the Hospitals
Ability and willingness to cooperate with co-workers, supervisors, and physicians to do whatever needs to be done to serve the patient. Possess the flexibility to learn and incorporate new systems and processes as technology advances
Preferred
Knowledgeable in medical terminology – holding a certificate is a plus
Knowledgeable in diagnostic and CPT coding and guidelines
Knowledge and use of Epic
Knowledgeable in Microsoft Office applications
Benefits
Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.
Company
UChicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients.
5001-10000 employees
H1B Sponsorship
UChicago Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (31)
2023 (28)
2022 (17)
2021 (23)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$112.4MKey Investors
National Institutes of Health
2019-04-10Grant· $9M
2018-10-14Grant· $3.4M
2017-05-24Grant· $100M
Leadership Team
Ivan Samstein
Executive Vice President and Chief Financial Officer, University of Chicago Medicine
Jason Keeler
Executive Vice President and COO
Recent News
Chicago Business Journal
2025-03-10
Medical Xpress - latest medical and health news stories
2025-02-01
Investing.com
2024-12-17
Company data provided by crunchbase