Santander Bank, N.A. · 11 hours ago
Digital Payments Product Manager, Coconut Grove, Miami, FL
Miami, FL
Full-time
Onsite
Mid, Senior Level
$98K/yr - $160K/yr
7+ years expSantander Bank, N.A. is a global leader in financial services and is undergoing a transformation into a technology-driven organization. The Digital Payments Product Manager will manage the development of new products and features, execute on the digital payments strategy, and collaborate with various teams to enhance customer satisfaction and loyalty.
BankingFinanceFinancial Services
Responsibilities
Manage our digital payments strategy with detailed business requirements
Manage the interaction with technology partners and/or vendors on the delivery of optimized member-centered intuitive payments offerings through our Platform
Collaborate with, and manage internal relationships with leadership, marketing, customer experience, development, and implementation teams to manage backlog and release planning, define product roadmap, incorporate market direction and sort through diverse requirements
Improve customer satisfaction and loyalty, through a deep understanding of their needs, delivering best in class market solutions, which will be a key differentiator in the digital channels of the Bank with other market competitors
Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog
Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed
Leads business case development, writing, and delivery as well as ROI-projections
Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace
Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business-critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience
Interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client
Sets the direction and reviews product documentation for the digital banking solution suite
Tracks product and feature use to analyze and understand implications for product enhancements
Develops tools and processes to gather feedback to shape and build future products
Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans
Qualification
Required
Bachelor's degree in engineering, Data & Analytics, or Technology-related fields - Required
7+ Years Related experience in product development and/or line experience working with products. Required
2+ Years Management Experience - Required
Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability
Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations
Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies
Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate
Preferred
Background in Consumer payments with strong understanding of ACH, Wires, Zelle, Cross-border payments, Real time payments, Debit cards is preferred
Familiarity with regulatory compliance and risk management in the financial industry
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Benefits
A fair and competitive rewards package that reflects the impact you create and the value you deliver.
Benefits are designed to support you, your family and your well-being, now and into the future.
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
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