AutoTec · 1 day ago
Customer Support Specialist
Birmingham, AL
Full-time
Onsite
New Grad, Entry LevelAutoTec is a company that provides services related to AuctionACCESS. They are seeking a Customer Support Specialist responsible for answering incoming calls from auctions and dealers, providing exceptional service, and processing data.
AutomotiveInformation TechnologySecurity
Responsibilities
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non-standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co-workers – backup others, troubleshoot problems
Qualification
Required
Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS
Charged with providing exceptional service on routine matters
Answer 25+ calls per day and maintain appropriate system notes and documentation
Process and verify data from dealers and auctions
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non-standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co-workers – backup others, troubleshoot problems
Company
AutoTec
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase