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Seismic · 1 day ago

Senior Customer Success Manager I

United States

Full-time

Remote

Senior Level

Seismic is the global leader in AI-powered enablement, and they are seeking a Senior Customer Success Manager to ensure the long-term success and satisfaction of their Financial Services customers. The role involves managing customer relationships, developing strategies for growth, and driving value attainment through strong partnerships and account management.

AnalyticsArtificial Intelligence (AI)Enterprise SoftwareMarketing AutomationSales AutomationSales EnablementSoftware

Responsibilities

Manage the overall relationship with assigned accounts within Seismic's Financial Services client base

Ensure renewal of assigned accounts

Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks

Ensure senior stakeholder relationships are grown and maintained

Create and execute strategic adoption plans and focus on value attainment. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges

Collaborate with client to define and drive account strategy

Conduct regular business review meetings with key accounts

Partner with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Financial Services sector

Translate customer needs and issues into a set of business requirements

Uncover new opportunities and work closely with sales to cross-sell and upsell

Provide strategic guidance, best practices, and expertise related to application use and solutions for client's business use cases

Prepare clients for upcoming releases and ensure product readiness

Manage multiple fast paced projects

Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed

Assist with other services and support activities, as required

Some travel will be required

You excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and any other cross organizational teams tied to the clients Sales Enablement Strategy

Fast paced environments and shifting priorities excite you

Advanced proficiency with the Microsoft Office Suite

Strong understanding of the SaaS industry and customer success principles

Excellent communication and interpersonal skills

Ability to build and maintain strong relationships with customers

Problem-solving and analytical skills

Strong project management and organizational skills

Passion for customer success and driving value

Ability to confidently present to and engage with customer executives

Qualification

Customer SuccessSaaS industry knowledgeProject ManagementMicrosoft Office SuiteCommunication skillsAnalytical skillsInterpersonal skillsProblem-solving skillsOrganizational skillsRelationship buildingPresentation skillsPassion for customer success

Required