2K Vegas ยท 1 week ago
Customer Success Agent III
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
1+ years exp2K Vegas is a company focused on customer service excellence, and they are seeking a Customer Success Agent III to handle sophisticated customer service issues and lead special projects. This role involves mentoring Tier I and II associates, optimizing processes, and driving customer experience strategies.
Computer Games
Responsibilities
Handle the highest level of customer service issues, including VIP tickets, critical time-sensitive requests, and customer concerns from Tier I and II associates
Troubleshoot and resolve sophisticated technical issues on PCs, Sony, and Microsoft consoles, demonstrating expert-level product knowledge
Take ownership of customer service incidents, ensuring successful resolution and proactive follow-up
Perform User Generated Content Moderations for various titles, ensuring compliance with company standards and policies
Serve as a primary critical issue point for Tier I and II associates, providing guidance and support to resolve adventurous issues
Mentor and train Tier I and II associates, fostering their professional growth and enhancing team performance
Build and maintain expert-level knowledge of company products, services, and processes to serve as a resource for the team
Collaborate with internal departments to address systemic customer concerns and drive service improvements
Lead special projects, such as mobile soft launches, Knowledge Base updates, process optimization initiatives, and customer experience enhancements
Drive team projects by finding opportunities for improvement, developing solutions, and implementing changes
Qualification
Required
At least 1-2 years of experience in customer service or a related role
Excellent communication skills in English to convey concepts to both technical and non-technical audiences, and to influence stakeholders
Exceptional attention to detail, critical thinking, and problem-solving skills, with a strong sense of ownership over assigned responsibilities
Proven track record to handle multiple high-priority projects in a fast-paced, dynamic environment
Company
2K Vegas
2K Vegas is a QA studio subsidiary of 2K that provides consumers interactive entertainment experiences.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase