Technogym · 3 hours ago
Installation Quality Specialist
Jersey City, NJ
Full-time
Onsite
Mid Level
$90K/yr - $90K/yrTechnogym is a world-leading brand in wellness and fitness, dedicated to providing innovative solutions that inspire healthier lifestyles. The Installation Quality Specialist will oversee delivery and installation operations, ensuring they meet high standards of quality and service while coordinating with internal teams and third-party logistics providers.
FitnessHealth Care
Responsibilities
Ensure installation competency across our network that includes Third Party Logistics Partners (3PLs) and our in-house After-Sales Technicians through certification on the proprietary e-learning platform, in-person training sessions, and on-the-job-coaching
Verify consistent implementation of Technogym Delivery & Installation (D&I) Guidelines and Protocols throughout the network (e.g., equipment securing requirements)
Monitor market feedback channels (NPS and internal reporting) to identify failures in delivery and installation processes; propose corrective actions and escalate issues to HQ Quality and Logistics when necessary
Conduct quality audits on installations to ensure full compliance with Technogym Delivery & Installation (D&I) protocols by logistics partners
Oversee proper use and adoption of the Technogym Installation Form
Audit installations requiring equipment securing to confirm correct execution
Ensure logistics partners meet Environment Health and Safety (EHS) standards and contractual certification requirements
Manage the Issue on Delivery process and metrics, including work order analysis, root cause identification, and problem-solving activities
Handle cost allocation related to installation quality issues
Prepare and share periodic reports with Country Managers and Headquarters to monitor D&I quality KPIs
Qualification
Required
Bachelor's Degree or equivalent work experience
Extensive experience in the technical health and exercise industry; experience with premium products is a strong advantage
Strong technical product knowledge, preferably with a health and fitness technical background
Experience in managing 3PL relationships in terms of contracts, KPIs, monthly meeting reviews and Service Level Agreement improvements
Familiarity with Lean/Total Quality and Problem-Solving methodologies
Proven Project management skills with a track record of successfully coordinating cross-functioning teams
Hands-on experience collaborating with 3PL providers and installation partners
Proficient in ERP systems (SAP preferred) and Microsoft Office Suite
Collaborative team player who thrives in a fast-paced, customer-centric environment
Ability to work on-site in our Jersey City offices 5x/week
Ability to travel domestically in the United States up to 25% of the time
Preferred
Some knowledge of the fitness industry, performance, health and product use would be a plus
Benefits
Comprehensive medical, dental, and vision insurance - eligible first day of employment
401k with company match - eligible first day of employment
PTO
Company
Technogym
Technogym develops and distributes a range of fitness and wellness equipment.
Founded in 1983
1001-5000 employees
H1B Sponsorship
Technogym has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-05-04IPO
Leadership Team
I
Isabel Coscia
SVP Marketing - North America
Michela Costa
General Counsel
Recent News
2025-12-19
2025-12-07
Company data provided by crunchbase