Allied Universal · 3 weeks ago
Global Security Operations Center (GSOC) Supervisor
US-CA-San Jose
Full-time
Onsite
Entry, Mid Level
$28.80/hr - $28.80/hr
2+ years expAllied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities and perform performance appraisals
Create and deliver security presentations, reports, and participate in required meetings
Perform other duties as assigned by the Contract Security Account Manager or Global Security Management
Qualification
Required
High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills
Superior customer service skills
Ability to coach, mentor, and motivate direct reports
Active listening skills
Ability to assess and evaluate situations effectively
Attention to detail
Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
Ability to research, investigate, and compile information
Planning and organizing skills
Ability to mediate conflict with tact, diplomacy
Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
Preferred
Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
Military experience
College degree in management, criminal justice, or related field of study
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
Company data provided by crunchbase