AutoTec · 5 days ago
Customer Support Specialist (Bilingual Spanish and/or French)
Birmingham, AL
Full-time
Onsite
New Grad, Entry LevelAutoTec is seeking a Customer Support Specialist who will provide exceptional service to auctions and dealers subscribing to AuctionACCESS. The role involves answering incoming calls, processing data, and assisting customers with their inquiries while ensuring high-quality standards are met.
AutomotiveInformation TechnologySecurity
Responsibilities
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non-standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co-workers – backup others, troubleshoot problems
Qualification
Required
Bilingual in Spanish and/or French
Ability to answer 25+ calls per day
Experience in providing exceptional customer service
Ability to process and verify data accurately
Strong communication skills
Ability to monitor quality of documents
Experience with phone tracking software
Ability to troubleshoot hardware problems
Ability to work collaboratively with co-workers
Company
AutoTec
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase