Nightwing ยท 3 weeks ago
Senior Technical Support Engineer
Annapolis Junction, MD
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNightwing is a company that provides advanced cyber and intelligence support services. They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure
Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions
Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations
Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed
Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience
Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency
Support user training and knowledge transfer, promoting effective system use and reducing recurring issues
Qualification
Required
10+ years of relevant technical support experience, or an approved equivalent combination of education and experience
Current TS/SCI CI Poly clearance
IAT Level II certification compliance (required)
Proven ability to work independently in fast-paced, high-stakes environments
Strong analytical, troubleshooting, and communication skills
Experience supporting complex, enterprise-level IT systems and infrastructure
Company
Nightwing
We are the intelligence services company that continually redefines the edge of the possible to keep advancing our national security interests.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase