State of Missouri · 2 weeks ago
Customer Service Representative - MVB - Call Center General - 5215001
Jefferson City, MO
Full-time
Onsite
Mid Level
3+ years expThe State of Missouri is seeking a Customer Service Representative for their Motor Vehicle Bureau Call Center team. This role focuses on providing exceptional customer service regarding motor vehicle transactions, requiring strong communication skills and the ability to manage high call volumes.
AgricultureGovernmentInformation Technology
Responsibilities
Respond to inbound calls from customers regarding motor vehicle transactions, policies, and procedures
Explain laws, regulations, and processes in clear, customer-friendly language
Search and update computerized records and files
Accurately process requests and verify customer information
Document customer interactions and escalate complex issues when necessary
Maintain professionalism and courtesy in a fast-paced, high-volume environment
Qualification
Required
Three or more years of clerical or office support experience, including at least two years in licensing, registration, collections, tax processing, accounting, or related work
Preferred
2–4 years of experience in motor vehicle policies and procedures
Previous call center or high-volume phone service experience
Ability to manage multiple tasks in a fast-paced environment
Positive attitude and strong interpersonal skills
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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