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SmartphonesPLUS · 1 month ago

Floor Manager

Cedar Rapids, IA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $60K/yr

2+ years exp

SmartphonesPLUS is seeking a confident, hands-on Floor Manager to lead daily operations and manage people across departments. This role is responsible for ensuring productivity, quality, and accountability on every shift, while addressing performance issues and delegating tasks effectively.

Consumer ElectronicsSalesShippingWireless

Responsibilities

Actively manage employees across all departments during the shift

Address performance issues, policy violations, and unsafe behavior immediately and professionally

Provide clear direction, coaching, and constructive feedback

Delegate daily tasks and priorities to each department based on volume and goals

Ensure staffing coverage, productivity, and accountability throughout the day

Own the success of the entire shift from open to close

Ensure all customer orders are processed, completed, and ready on time

Monitor processing flow, bottlenecks, and workload balancing between departments

Escalate and resolve operational issues quickly to avoid delays or errors

Ensure daily KPIs and processing goals are met or exceeded

Track throughput, accuracy, and efficiency across departments

Identify and correct issues impacting quality, speed, or compliance

Report daily results, exceptions, and improvement opportunities to leadership

Enforce company policies, SOPs, and safety procedures consistently

Conduct floor walkthroughs to ensure compliance and organization

Address safety concerns immediately and document incidents as needed

Ensure employees are following proper handling and data security procedures

Serve as the central point of coordination between departments

Work closely with customer service to resolve returns, escalations, and exceptions

Support intake, testing, inventory, logistics, and fulfillment as needed

Step in operationally when required to keep production moving

Qualification

Operations ManagementTeam LeadershipProblem-SolvingSOP EnforcementDelegationCommunication SkillsSpreadsheets ProficiencySafety Standards Enforcement

Required

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Management, or a related field or equivalent relevant leadership and operations experience

2–5 years of experience in operations, warehouse management, production supervision, or team leadership

Proven experience managing people, including giving direct feedback and corrective coaching

Strong communication skills and comfort addressing issues face-to-face

Experience enforcing SOPs, policies, and safety standards

Ability to prioritize, delegate, and manage competing demands

Strong problem-solving and decision-making skills in a fast-paced environment

Comfortable using spreadsheets, operational systems, and internal tools

Ability to lift up to 50 lbs and work on your feet throughout the shift