Operations Support - Joppatowne, MD jobs in United States
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A.P. Moller - Maersk · 1 day ago

Operations Support - Joppatowne, MD

A.P. Moller - Maersk promotes a culture of honesty and integrity, valuing trust with customers and employees. The Operations Support role is responsible for providing excellent customer service, monitoring customer inquiries, and managing shipment updates.

Customer ServiceInformation TechnologyLogisticsRetailShipping

Responsibilities

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues and update customers
Track, trace, enter and update shipments
Data Entry
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
Perform other duties as assigned

Qualification

Customer serviceData entryProblem-solvingMultitaskingTechnological aptitudeOrganizational skillsCommunication skills

Required

Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and on-line tools
Ability to multitask
Excellent organizational skills with emphasis on detail

Benefits

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Company

A.P. Moller - Maersk

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A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.

Funding

Current Stage
Public Company
Total Funding
unknown
2005-10-19IPO

Leadership Team

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Eric Lindberg
Head of Business Development Managers, Retail and Lifestyle
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Lene Serpa
Director, Head of Corporate Sustainability & ESG
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Company data provided by crunchbase