Autodesk · 1 day ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $144K/yr
5+ years expAutodesk is seeking an experienced Technical Account Manager (TAM) with strong Manufacturing expertise to help enterprise customers maximize the value of their Autodesk investment. The role involves guiding customers through support optimization, adoption strategies, and providing proactive recommendations to achieve measurable business outcomes.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor
Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience
Lead priority handling of critical issues and monitor service-level performance to ensure timely resolution
Provide technical assistance and data-driven recommendations to improve customer workflows and product usage
Identify opportunities for improvement using a problem-management mindset and proactive analysis of customer environments
Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services
Coordinate coaching activities from the customer success plan to support adoption
Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives
Support key customer events, helping ensure readiness and successful execution
Qualification
Required
Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field
Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role
Strong troubleshooting and analytical skills
Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion
Experience delivering presentations, remote webinars, knowledgebase articles and individual training content
Experience working and troubleshooting in enterprise environment
Able to manage several projects at a time, setting the right priorities
Fluent in English, additional language a plus
Preferred
Strong communicator and able to build relationships at all levels, taking initiative
Ability to present technical information to a live or virtual audience
Technical consulting experience and/or technical project delivery experience with large, demanding clients
Experience in Autodesk Platform Services is a plus
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
Venture Capital Journal
2026-01-07
Private Capital Journal
2026-01-07
Company data provided by crunchbase