WarehouseQuote · 20 hours ago
Vice President of Operations
Kansas City, MO
Full-time
Onsite
Director/ExecutiveWarehouseQuote is a company that manages 3PL Warehousing Networks by leveraging technology and operational excellence. The Vice President of Operations will oversee daily operations, drive continuous improvement, and ensure customer satisfaction through strategic leadership and collaboration.
B2BTransportationWarehousing
Responsibilities
Lead, coach, and support the following teams: order processing, inventory, project management, and onboarding
Conduct 1:1s, team meetings, and performance reviews
Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication
Identify, advocate, implement, and enforce usage of automations and artificial intelligence
Develop strategies to improve customer onboarding, day-to-day execution, and long-term success
Work with high-value or strategic accounts to ensure satisfaction and retention
Monitor customer health and intervene with at-risk accounts
Analyze data and dashboards to identify trends and opportunities
Drive revenue by joining sales meetings and communicating our operational value adds
Influence our tech roadmap by identifying and advocating for impactful tech enhancements
Qualification
Required
On-site in Kansas City
Lead, coach, and support teams: order processing, inventory, project management, and onboarding
Conduct 1:1s, team meetings, and performance reviews
Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication
Identify, advocate, implement, and enforce usage of automations and artificial intelligence
Develop strategies to improve customer onboarding, day-to-day execution, and long-term success
Work with high-value or strategic accounts to ensure satisfaction and retention
Monitor customer health and intervene with at-risk accounts
Analyze data and dashboards to identify trends and opportunities
Drive revenue by joining sales meetings and communicating operational value adds
Influence tech roadmap by identifying and advocating for impactful tech enhancements
Visionary thinking: Can design and evolve a customer journey that aligns with company goals
Cross-functional collaboration: Able to align with engineering, sales, and solutions to drive customer success
Empathy & advocacy: Understand and anticipate customer needs
Data-driven approach: Uses metrics like exception tracking, aging orders, order growth, and CSAT to guide strategy
Voice of the customer: Advocate for client and employee feedback into tech roadmap
Skilled at building scalable systems (e.g., onboarding, day-to-day execution, QBRs)
Can recruit, coach, and scale a high-performing Operations team
Put People First - We believe trust is the foundation of all relationships
Take Ownership of Every Situation – We take ownership and are accountable for our actions
Do The Right Thing Every Time - We have the integrity to make the tough decision
Maintain Financial Discipline - We will exercise prudence in all financial decisions
Live Generously - We are the best versions of ourselves when we selflessly and humbly given of our time and talent
Benefits
85% of premiums for medical, dental, and vision plans covered by WareHQ Labs
$2,000 annual HRA/HSA contribution
401k with 100% match, up to 6%, immediately vested upon enrollment
Reimbursement programs: childcare, tuition, wellness, cellphone
Free daily lunches
Leadership and development training
Men and women haircuts
Onsite gym
Company
WarehouseQuote
WarehouseQuote is a warehousing platform that offers e-commerce, retail, B2B, import and export consolidation, and logistics services.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jordan Brunk
Chief Marketing Officer
Recent News
2025-06-21
Company data provided by crunchbase