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Panasonic Connect North America · 1 day ago

Technical Call Center Agent-Bilingual-French

Leawood, KS

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

Panasonic Connect North America is seeking a Technical Call Center Agent who will be responsible for responding to incoming Help Desk inquiries from customers. This role focuses on providing excellent customer service and technical support for the Clearview product, ensuring users can effectively utilize the product in their operations.

Electrical & Electronic Manufacturing

No H1B

Responsibilities

Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues

Thoroughly troubleshooting a wide variety of topics related to Clearview product

Creating and resolving tickets for support

Supporting fellow agents with any questions, they are unable to resolve

Placing outbound calls to customers to provide updates and follow-up

Executing on special projects as needed

Qualification

Customer service experienceBilingual in FrenchTechnical troubleshootingComputer skillsInterpersonal skillsCommunication skillsAttention to detail

Required

Previous customer service experience required

Professional in all internal and external interactions

Comfortable using technology and learning new software applications

An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis

An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion

Good general computer and internet skills

Strong attention to detail

Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building

Preferred

Bi-lingual in French is Preferred

A background in food service, retail, or other service-oriented industries preferred

Benefits

Health Benefits - Medical, dental, and vision.

Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.

Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.

Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)

Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.