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2K Vegas · 2 days ago

Customer Success Agent I

Las Vegas, NV

Full-time

Onsite

Entry Level

1+ years exp

2K Vegas is focused on delivering exceptional customer service through their Customer Success Associate I role. This entry-level position involves addressing customer inquiries, troubleshooting basic issues, and contributing to team projects to enhance customer satisfaction.

Computer Games

Responsibilities

Respond promptly and professionally to customer inquiries via email, chat, or other communication channels

Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction

Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up

Build foundational knowledge of company products, services, and processes to provide accurate information to customers

Participate in training sessions and team meetings to enhance product knowledge and customer service skills

Maintain detailed and accurate records of customer interactions, resolutions, and feedback

Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates

Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates

Qualification

Customer service experienceTechnical proficiency with PCsTechnical proficiency with consolesMS Office familiarityG Suite familiarityAnalytical skillsCommunication skillsCreative problem-solvingOrganizational abilitiesInterpersonal skills

Required

High School diploma or equivalent

Minimum age of 18 years or older

1-3 years of experience in customer service or a related role (internship experience is acceptable)

Reliable and able to work scheduled shifts, including weekends and holidays

Strong communication skills in English, both written and verbal, to clearly document findings and provide feedback to level appropriate audiences

Strong analytical skills, attention to detail, creative problem-solving skills, organizational abilities, and a sense of ownership over assigned duties

Positive attitude along with flexibility, dependability, and excellent interpersonal skills, including the ability to collaborate effectively within a team environment

Basic technical proficiency with PCs and gaming consoles

Familiarity with MS Office and G Suite products

Physical requirements include the ability to lift up to 20 lbs. unassisted or assisted occasionally

Stand, sit, and walk for prolonged periods of time

Move between three separate floors as needed