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Citi · 1 day ago

Infra Tech Lead Analyst Vice President

Irving, TX

Full-time

Onsite

Mid, Senior Level

$126K/yr - $189K/yr

6+ years exp

Citi is a leading global bank, and they are seeking an Infrastructure Technology Lead Analyst to assist with LAN/WAN and help desk administration activities. The role involves providing technical guidance, conducting project-related research, and ensuring compliance with regulatory requirements while overseeing critical Windows Server incidents.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services

Provide Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks

Provide technical/strategic direction to team members

Review requirement documents, define hardware requirements and update processes and procedures as necessary

Ensure ongoing compliance with regulatory requirements

Responsible for applications dealing with the overall operating system

Conduct project related research

Has the ability to operate with a limited level of direct supervision

Can exercise independence of judgement and autonomy

Acts as SME to senior stakeholders and /or other team members

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Serve as the primary escalation point for complex and critical Windows Server incidents and problems, providing expert diagnosis and resolution

Lead and mentor Level 1 and Level 2 support teams, fostering a culture of continuous learning and technical excellence

Provide advanced technical guidance and support for all Windows Server operating systems, including Active Directory, Group Policy, DNS, DHCP, Clusters, IIS, and other core Windows services

Oversee the implementation of system changes, upgrades, and patches, ensuring minimal disruption and adherence to change management protocols

Drive the resolution of major incidents, perform root cause analysis, and implement preventative measures to reduce recurrence. Ensure all incidents are logged, prioritized, tracked, and resolved within established SLAs

Lead the planning, assessment, approval, and implementation of all changes to the Windows Server environment. Ensure proper documentation, risk assessment, and communication are conducted for every change

Implement and refine monitoring strategies to proactively detect and respond to events within the Windows Server infrastructure, leveraging automation where possible

Conduct thorough problem investigations, identify underlying causes of recurring incidents, and work with relevant teams to propose and implement long-term solutions

Participate in and lead infrastructure projects related to Windows Server deployments, migrations, upgrades, and consolidations. This includes defining project scope, requirements, timelines, and deliverables, and ensuring successful execution

Actively participate in and drive initiatives aimed at enhancing the efficiency, effectiveness, and quality of Windows Server services. Identify opportunities for process optimization, technology improvements, and service delivery enhancements, contributing to a culture of continuous improvement

Develop, maintain, and continuously improve comprehensive technical documentation, including Standard Operating Procedures (SOPs), installation guides, configuration documents, and system architecture diagrams

Create and curate knowledge base articles to empower lower support tiers and promote self-service, reducing resolution times and improving overall service efficiency

Ensure all infrastructure changes and configurations are accurately documented and accessible

Perform proactive monitoring, maintenance, and performance tuning of Windows Server systems to ensure optimal health and availability

Manage virtualized server environments and cloud-based Windows Server instances

Ensure server security, patching, and compliance with organizational policies and industry best practices

Administer storage solutions, backup and recovery processes, and disaster recovery plans for Windows Servers

Qualification

Windows Server ExpertiseITIL FoundationVirtualization & CloudScripting & AutomationTroubleshooting & Problem SolvingNetworking FundamentalsDocumentation SkillsLeadership & CommunicationSecurity

Required

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

Understanding of how specialization within area contributes to the business and of competitors' products and services

Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Ability to work with virtual / in-person teams, and work under pressure / to a deadline

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Ability to communicate technical concepts to non-technical audience

Bachelor's/University degree or equivalent work experience

Deep Windows Server Expertise: In-depth knowledge of Windows Server operating systems (2012 R2, 2016, 2019, 2022, 2025) and core services such as Active Directory, Group Policy, DNS, DHCP, IIS, Clustering, and File Services

ITIL Foundation: Strong practical experience with ITIL service management processes, particularly Incident, Change, Event, Problem, and Project Management

Virtualization & Cloud: Hands-on experience with virtualization technologies (VMware) related to Windows Server management

Scripting & Automation: Proficiency in PowerShell for automation of administrative tasks and configuration management

Documentation Skills: Exceptional ability to create clear, concise, and comprehensive technical documentation

Troubleshooting & Problem Solving: Advanced diagnostic and troubleshooting skills for complex server issues

Leadership & Communication: Excellent communication, interpersonal, and leadership skills, with the ability to mentor junior staff and effectively communicate technical information to both technical and non-technical audiences

Security: Understanding of server security best practices, vulnerability management, and patch management

Networking Fundamentals: Solid understanding of networking concepts (TCP/IP, firewalls, load balancers) as they relate to server connectivity

Preferred

Experience in a Financial Services or large complex and/or global environment preferred

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)