Tower Federal Credit Union · 1 month ago
AVP, Automation Services
Laurel, MD
Full-time
Onsite
Mid, Senior Level
$155K/yr - $194K/yr
7+ years expTower Federal Credit Union is seeking an AVP, Automation Services to lead the planning, development, and implementation of automation solutions across the organization. This role involves managing a team of automation engineers and analysts to ensure high-quality automation initiatives that improve efficiency and align with strategic objectives.
Responsibilities
Manages the operation of the Automation Services area to include design, development, and deployment of automation solutions, including RPA, workflow automation, and CI/CD enhancements
Supports the development and execution of enterprise automation strategy, aligning with business objectives and Tower’s strategic goals
Oversees a portfolio of automation projects, ensuring delivery is on time, within scope, and within budget
Contributes to the growth of TFCU by evaluating and implementing emerging automation technologies (RPA, AI/ML, workflow orchestration, APIs) to drive innovation and efficiency to enhance staff and member utilization of information system capabilities that support Tower’s business objectives
Defines standards, best practices, and governance frameworks for automation development, deployment, and maintenance
Responsible for hiring, guiding and developing the Automation Services team to ensure a trained and motivated staff. This position provides performance feedback and institutes remedial actions as deemed appropriate in conjunction with the Vice President of Business Systems and Automation
Ensures compliance with internal controls, data privacy, and regulatory requirements in all automation initiatives
Collaborates with business leaders to identify opportunities for process improvement and automation as well as IT to integrate automation into primary systems and processes
Measures and reports the business impact of automation initiatives, including ROI, efficiency gains, and error reduction
Prepares the department’s annual budget for review by the Vice President, Business Systems & Automation
Serves as a subject matter expert and advisor on automation strategy
Responds to and follows up on auditor and examiner comments and requests
Monitors performance of existing automations and oversees maintenance, enhancements, and scaling
Tests and maintains the disaster recovery plan in conjunction with the IS management team. This includes responsibility for ensuring appropriate backup strategies for Tower’s automation services
Represents Business Systems & Automation in proposals development and reviews of software application enhancements and additions to the Tower infrastructure. Responsible for the management of vendors to include review of new software vendors, and annual review of critical software vendor relationships in compliance with the Information Security Standards and Procedures
As a member of the Business Systems & Automation Services management team, may be asked to stand in for any of the other ITS AVPS
Qualification
Required
Bachelor's or Master's degree in Computer Science, Engineering, Business or related field with 7-10 years of relevant work experience
5 years relevant experience managing complex projects
5 years supervisory or management experience
Demonstrated experience leading automation projects from concept through implementation
Or equivalent combination of education and experience
Proficiency with automation platforms and frameworks (e.g., UiPath, Automation Anywhere, Blue Prism, Selenium, Cypress, or workflow tools)
Familiarity with DevOps, CI/CD pipelines, and infrastructure automation (Terraform, Ansible)
Strong understanding of process design, data analysis, and business workflow optimization
Effectively plans, organizes, and manages resources to achieve specific project goals and objectives
Ability to lead, mentor, and develop technical teams with a collaborative mindset
Ability to inspire, guide, and develop others to achieve individual and organizational goals
Excellent communication and stakeholder management abilities
Ability to explain complex technical concepts to non-technical stakeholders
Applies deep technical knowledge and creative thinking to develop, implement, and improve systems, processes, and solutions
Ability to apply analytical expertise to financial and operational data to drive process automation and efficiency improvements
Builds strong, trusting relationships and works effectively across teams, departments, and organizational levels to achieve shared goals
Takes ownership of responsibilities and outcomes, demonstrating a strong commitment to achieving goals and delivering high-quality results
Must demonstrate knowledge of security strategies related to Tower Application infrastructure
Ability to create and organize reports that synthesize complex information
Ability to create and effectively present relevant and readable graphs, charts and presentation materials
Ability to understand and analyze financial and operational data
Ability to read, analyze and interpret contracts, business periodicals, professional journals, government regulations
Ability to write requests for proposals, reports, business correspondence and procedures for a diverse audience
Ability to effectively coach technical and support staff for on the job development and evaluation of performance
Ability to identify cause and effect relationships and promptly evaluate risk vs. potential return
Ability to take and follow instructions
Ability to initiate and effectively follow through with long and short term planning
Ability to effectively manage multiple complex projects from initiation to completion (knowledge of project life cycle)
Ability to develop action plans and to organize workload to accommodate competing deadlines
Ability to work productively and professionally under stress
Ability to provide constructive feedback to others
Ability to effectively negotiate on behalf of the organization
Ability to motivate and influence others to take action
Ability to maintain sensitive and confidential information
Ability to interact effectively and professionally with colleagues and supervisors
Ability to maintain the security levels set forth by Tower for access to all software, networks and operating systems
Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC
Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate
Ability to lift up to 15 lbs., with or without assistance, in compliance with ADA
Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment (if required)
Responsible for being available 24X7 via mobile and landline communications to support Tower's operations
Must be willing to travel to remote worksites to include DR/BCP centers, branches and vendor sites
Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment
Must attain and retain designated DOD security clearance to retain position
Benefits
$1000 Signing Bonus effective 1/20/2024
Exceptionally low medical premiums in addition to a whole host of other benefits
Company
Tower Federal Credit Union
Tower Federal Credit Union was founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stafford
President & CEO
Recent News
Maryland Daily Record
2026-01-03
Tower Federal Credit Union
2025-09-04
Company data provided by crunchbase