First American · 2 weeks ago
Claims Advocate Specialist
Phoenix, AZ
Full-time
Onsite
Mid Level
$17.28/hr - $30.07/hr
3+ years expFirst American is a company that prioritizes its people and offers a range of home warranty products and services. The Claims Advocate Specialist resolves complex claims escalated from the normal claims channel, managing high volumes of inquiries and maintaining relationships with Brokers, Sales Field, and Homeowners.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Investigate, analyze and respond to highly complex claims from the following sources: claims addressed to Management, claims forwarded to the Corporate Offices, claims escalated from other lines of business
Manage a high volume of claims, resolving multiple customer inquiries simultaneously
Answer incoming calls, Chats, emails and voicemails from customers and contractors according to guidelines; provide assistance with inbound call volume and back office work as needed in other areas
Manage an assigned caseload for expedited handling and closure
Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity
Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests
Pilot innovative company initiatives
Represent as a Subject Matter Expert
Qualification
Required
High School diploma or equivalent required; some college preferred
3-5 years of previous customer service experience
Demonstrated ability to handle complex claims
Excellent communication skills
Basic mechanical, technical and contract knowledge and understanding (expected to increase with time)
Exceptional customer service skills
Critical thinking, analytical and investigative skills
Proficient in Microsoft Word, Outlook and ability to navigate through Access
Fundamental understanding of the home warranty industry
Ability to keep composure in escalated conversations
Effective time management skills
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase