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Hi Marley · 3 weeks ago

Sr. Sales Operations Manager

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $152K/yr

5+ years exp

Hi Marley is a technology company on a mission to revolutionize the insurance industry with their conversational platform. The Sr. Sales Operations Manager will optimize processes, enhance forecasting accuracy, and collaborate across teams to drive revenue growth and improve operational efficiencies.

Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging

Growth Opportunities

Responsibilities

Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows

Document key processes and implement change management best practices to ensure adoption and consistency across teams

Track forecast vs. actual performance and monitor forecast accuracy over time

Analyze attainment by deal characteristics, establish forecasting KPIs, and diagnose gaps or shortfalls to improve predictability

Partner with Marketing to refine lead scoring, routing, and attribution processes for greater visibility and conversion

Partner with Senior Salesforce Admin to support lead handoff workflows to ensure accountability, timely follow-up, and accurate pipeline generation reporting

Create and customize reporting for growth initiatives to track key performance metrics

Build and maintain tailored dashboards and reports that drive data-driven decision-making for GTM and executive leadership

Evaluate, select, and manage sales tools to ensure they deliver measurable ROI and efficiency

Serve as the primary point of contact for vendor relationships, system enhancements, and end-user adoption

Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings

Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives

Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings)

Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up