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Yaamava' Resort & Casino at San Manuel · 16 hours ago

PBX Operator

Highland, CA

Full-time

Onsite

Entry Level

1+ years exp

Yaamava' Resort & Casino at San Manuel is a prominent employer in the Inland Empire, seeking a PBX Operator to manage incoming calls and provide exceptional customer service. The role involves answering calls, providing information about amenities, confirming reservations, and supporting the efficient operation of the department.

CasinoHospitalityResorts

Responsibilities

Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department

Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers

Confirms online reservations for Hotel rooms and Hotel restaurants and services

Accepts and delivers messages as needed promptly and accurately. Maintains call logs pertaining to specific departments requested to be tracked by management

Expedites guest requests by utilizing applicable systems to contact the appropriate department or staff member

Performs other duties as assigned to support the eﬃcient operation of the department

Qualification

Customer service experienceMulti-line phone systemMicrosoft Office SuiteVerbal communication skillsBilingualFriendly demeanorMulti-taskWritten communication skills

Required

High school diploma or GED required

Minimum of one (1) year customer service experience required

Must possess beginner level knowledge of computers and beginner level proficiency with Microsoft Office Suite (MS) (i.e. MS Word, Excel, and MS Outlook)

Excellent telephone etiquette and verbal and written communication skills required

Must possess friendly and outgoing demeanor

Must have ability to multi-task

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license

No Driving Responsibilities: Role does not require a driver's license or insurance

Primary work environment is in a climate-controlled office setting

Work requires travel to attend meetings, trade shows, and conferences

Incumbents may be required to work evening, weekend and holiday shifts

Must be able to work in a fast-paced, high-demand environment

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally

Sedentary work: involves sitting most of the time

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone

Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility

Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours

The employee may be exposed to fumes or airborne particles including secondhand smoke

Preferred

Administrative experience in office/hotel setting preferred

Bilingual in a foreign language preferred

Company

Yaamava' Resort & Casino at San Manuel

Glassdoor3.4

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.

Founded in 1986

Highland, California, USA

5001-10000 employees