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First American · 22 hours ago

Sr. Claims Representative

Santa Rosa, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

First American is a company that prioritizes its people and offers a range of home warranty products and services. The Sr. Claims Representative will respond to customer inquiries in a call center environment, resolve service requests, and provide homeowners with relevant information regarding claims and work orders while ensuring high levels of customer service.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Facilitate the review, updating and sending of HVAC upgrade offers from contractors to homeowners. This entails review and processing of contractor reports, application of contract coverage, sufficient knowledge of HVAC equipment to confirm the upgrade options make logical sense and inventory validation with multiple suppliers

Collaborate with contractors through email and phone to verify and alter offers as needed prior to and sometimes after offers have been sent or accepted

Interface with homeowners, primarily via phone, to answer process, technical, coverage and other general questions related to the claim and upgrade processes

Work with other FA business units to facilitate resolution of claims that may have multiple resolution paths, whether an accepted upgrade, a declined upgrade, cash out, OSR

Qualification

Customer service experienceContractClaim process knowledgeTechnical/trades familiarityMicrosoft Office proficiencyBilingual SpanishJudgmentCustomer service skillsAdaptability to changing prioritiesModerate sales oriented skillsetAuthorization systemsFundamental understanding of Home Warranty policiesExceptional organizational skills