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Nightwing · 1 day ago

Senior Technical Support Engineer

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$122K/yr - $253K/yr

10+ years exp

Nightwing is a company that provides technically advanced full-spectrum cyber and data operation services. They are seeking a Senior Technical Support Engineer to support high-visibility, mission-critical systems and lead technical support efforts, ensuring operational excellence and problem resolution.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure

Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions

Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations

Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed

Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience

Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency

Support user training and knowledge transfer, promoting effective system use and reducing recurring issues

Qualification

TS/SCI CI Poly clearanceIAT Level II certificationTechnical troubleshootingAnalytical skillsEnterprise-level IT systemsService improvementCommunication skillsMentorship