Thermo Fisher Scientific · 20 hours ago
Service Support Specialist II
Grand Island, NY
Full-time
Onsite
Entry, Mid Level
$54K/yr - $81K/yr
2+ years expThermo Fisher Scientific is a global leader in serving science, and they are seeking a Service Support Specialist II. In this role, you will provide outstanding customer support for scientific instruments, working collaboratively with internal teams to resolve service-related issues and enhance customer experiences.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Provide customer support for Thermo Fisher Scientific instruments by answering customer inquiries. Inquires may be received via phone, email or web
Provide customer support by using all available resources, and escalate issues or problems when warranted
Work collaboratively with internal teams, including sales, field, and product development, to provide support for instrument service, ensuring efficient resolution of service-related issues
Participate in frequent training on instruments and continuing education on new technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from the customer contacts in our Customer Management system
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Proactively identify opportunities for process enhancements and implement improvements to enhance service quality and customer experience
Contribute to team meetings
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Collect sales leads on incoming calls and emails
Minimal travel may be required for this position
Qualification
Required
Minimum of a B.S. or B.A in Life Sciences, Business or a similar field is required
2+ years Prior experience in customer service or a customer-facing role is a plus
Strong written and verbal communication skills
Critical thinking & problem solving experience
Proficiency in computer applications, including spreadsheets, databases, word processing, and internet usage
Proven ability to quickly learn and understand new technical information
Strong verbal and written communication skills with customers and colleagues
Ability to prioritize effectively
Excellent problem-solving and critical thinking capabilities
Customer-focused attitude and strong teammate
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
2026-01-09
EIN Presswire
2026-01-07
Company data provided by crunchbase