WesBanco · 1 month ago
Retail Banking Officer - Springfield
Springfield, OH
Full-time
Onsite
Mid, Senior LevelWesBanco is a financial institution that focuses on retail banking services. They are seeking a Retail Banking Officer who will lead daily sales, service, and operations at the banking center, ensuring excellent customer service and staff development.
BankingFinanceFinancial Services
Responsibilities
Promotes a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance
Provides leadership to the banking center for daily sales, service and operations
Retail Banking Officers are charged with ensuring the proper training and development of the staff, providing excellent customer service while identifying sales opportunities and performing account transactions
The Retail Banking Officer leads the consistent delivery of excellent customer service to all banking center customers, including the relationship building efforts for existing and prospective consumer and business customers
The Retail Banking Officer focuses primarily on the daily sales initiatives and assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs in person and via phone
The Retail Banking Officer is also expected to actively initiate outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promoting of new and existing Retail banking relationships
The Retail Banking Officer will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market
Provides leadership to the banking center for daily sales, service and operations
Assists with coaching, training and developing the staff
Successfully promotes Bank's products and services
Personally models the standards of the Bank's Mission, Vision, and Pledge
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability
Promotes the sales culture within the banking center through their sales-related activities demonstrating their ability to promote the Bank's products and services in order to reach individual and team sales goals
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met and informally coaches others for positive results
Educates bank team on uncovering opportunities to help advance financial wellness of customers
Sets priorities and follows through on the implementation of the defined sales and service activities
Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc)
Responsible for providing input into evaluating performance, coaching and training employees
May assist with interviewing
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply with the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements
Actively participates in regular sales and staff meetings
Leads meetings as assigned
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location
Must have the working knowledge of all roles within a retail Banking Center
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
Other duties as assigned
Responsible for assisting with evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include assisting with pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
Ability to successfully promote, generate and deepen all financial relationships through outbound calling, internal business development and building a loyal customer base
Strong consumer lending skills are preferred with a solid understanding of consumer lending products
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing
Must have strong product knowledge for the level of selling and cross selling performance expected with position
Must have excellent organizational skills and the ability to multi-task and to be flexible
Proficient in Microsoft Outlook 365
Proficient computer skills are required and the ability to learn various Banking Software programs
Sound Mathematical And Analytical Skills Preferred
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
The Retail Banking Officer is required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire
Must be available to work all hours of operations
Qualification
Required
High school diploma required
Banking, Cash Handling, Sales, And Customer Service Experience Required
Supervisory or leadership skills required
Must be able to foster the partnerships that includes the banking center staff as well as employees from other lines of business
Responsible for assisting with evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include assisting with pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
Ability to successfully promote, generate and deepen all financial relationships through outbound calling, internal business development and building a loyal customer base
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing
Must have strong product knowledge for the level of selling and cross selling performance expected with position
Must have excellent organizational skills and the ability to multi-task and to be flexible
Proficient in Microsoft Outlook 365
Proficient computer skills are required and the ability to learn various Banking Software programs
The Retail Banking Officer is required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire
Must be available to work all hours of operations
Preferred
Strong consumer lending skills are preferred with a solid understanding of consumer lending products
Sound Mathematical And Analytical Skills Preferred
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
Founded in 1870
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
Company data provided by crunchbase