Intuit · 1 day ago
Director, Customer Success - Services
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expIntuit is a global platform company on a mission to power prosperity for consumers and small businesses. They are seeking a Director, Customer Success – Services to lead customer success programs for their Money and Workforce Solutions services, focusing on creating a modern Customer Success ecosystem that enhances retention and drives growth.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Develop and lead an AI-driven Customer Experience (CX) strategy tailored to the needs of Money and Workforce Solutions customers, delivering seamless, frictionless, high-value experiences for small and mid-market businesses
Design end-to-end customer journeys and education programs that accelerate time to value, increase product adoption, and enhance long-term retention for Services customers
Identify and drive expansion and cross-sell opportunities by partnering closely with ecosystem growth and go-to-market teams
Own CX measurement and insights, defining metrics and frameworks that influence product, pricing, and service strategy
Collaborate with Product, Engineering, and UX to identify and resolve root causes of customer friction, improving overall customer experience
Build a scalable support excellence strategy that integrates proactive and reactive support models, leveraging both AI-powered assistance and expert human support
Monitor industry trends, including Customer Experience, Financial Technology, and Accounting, and bring forward thought leadership to advance innovation
Qualification
Required
BA/BS degree required; MBA strongly preferred
10+ years of experience in SaaS or enterprise customer-facing leadership roles within a B2B environment
Strong analytical and problem-solving skills with a track record of making data-backed decisions
Exceptional communication, interpersonal, and executive presentation skills
Demonstrated end-to-end thinking with experience across multiple disciplines
Business Leadership: Proven ability to build compelling business cases, align cross-functional teams, and deliver programs that support short-, mid-, and long-term growth objectives
Customer Service & Support Expertise: Experience leading or partnering closely with support operations, with a deep understanding of customer service best practices and operational rigor
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
2026-01-03
2026-01-02
Company data provided by crunchbase