Snatch UP Jobs ยท 1 month ago
Customer Success Manager (Retail Tech)
Miami, FL
Full-time
Onsite
Mid Level
3+ years expSnatch UP Jobs is seeking a dynamic Customer Success Manager to join their team and become a trusted advisor for retail clients. In this pivotal role, you will ensure partners achieve maximum value from the advanced retail planning SaaS platform by guiding them through their journey and translating platform capabilities into tangible business outcomes.
Management Consulting
Responsibilities
Client Onboarding & Adoption: Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform
Strategic Partnership: Cultivate deep, long-term relationships with a diverse range of client stakeholders, from end-users to C-level executives
Value Realization: Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment
Proactive Engagement: Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at-risk accounts to prevent churn
Growth & Expansion: Strategically manage the renewal process and actively identify opportunities for upsell and cross-sell within your client portfolio
Product Influence: Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform's roadmap
Qualification
Required
A minimum of 3 years of hands-on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator
2-5 years of proven experience in Customer Success, Project Management, or Implementation roles
Exceptional analytical and problem-solving skills, with a proficiency in data manipulation tools including Microsoft Excel, SQL, and Python
Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a truly customer-centric approach
Meticulous attention to detail and superior organizational skills, essential for managing multiple priorities in a dynamic environment
Fluent in English
Preferred
A Bachelor's degree in Industrial Engineering or a related analytical field
Company
Snatch UP Jobs
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase