Edgewell Personal Care · 1 day ago
Sr. Analyst, ServiceNow HR
Shelton, CT
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $126K/yrEdgewell Personal Care is a vibrant global community dedicated to fostering a diverse and inclusive environment. The Sr. Analyst for ServiceNow HR will support the ServiceNow Human Resources Service Delivery platform, providing user support, managing incidents, and implementing enhancements to improve HR processes.
Consumer GoodsHealth CareManufacturingSales
Responsibilities
Serve as the primary point of contact for ServiceNow HR module system users, providing timely and effective support
Own and resolve ServiceNow HR break/fix issues, troubleshoot technical problems, and provide guidance on system functionalities to ensure an exceptional customer experience
Monitor system performance and conduct regular maintenance to ensure optimal functionality
Manage the HR case lifecycle, including routing, assignment groups, SLAs and enhancements, working with each assignment group (HR Systems Team, Service Delivery, People Analytics, Payroll etc) to ensure their needs are met
Collaborate with HR teams to understand their needs and provide solutions that enhance their use of ServiceNow
Develop training collateral for HR teammates on how to effectively utilize ServiceNow
Analyze ticket trends and identify opportunities for process improvement and automation
Develop and implement enhancements to the ServiceNow HR platform, including new modules, workflows, forms, and portal pages
Leverage applicable AI and automation capabilities within ServiceNow to streamline HR processes and improve efficiency
Conduct thorough testing and validation of all enhancements and new developments
Collaborate with IT and other stakeholders to ensure the smooth operation of ServiceNow HR modules
Support Service Delivery strategy by ensuring user query deflection is maximized through ServiceNow
Improve the ServiceNow HR KB to ensure it is comprehensive, organized, and user-friendly
Work closely with HR teams to gather, refine, and update knowledge base content including forms, templates, policies, and procedures within ServiceNow
Ensure naming conventions, KB structure, and tagging to support the transition to Employee Center and Virtual Agent
Stay informed on emerging trends and advancements in ServiceNow and HR technology
Explore and integrate new features and modules as they become available
Provide ongoing training and support on new features and best practice
Qualification
Required
Bachelor's degree in Human Resources, Information Technology, Business Administration, or equivalent experience
Proficiency in ServiceNow administration and configuration
Understanding of HR processes, policies, and best practices
Excellent communication skills, both verbal and written, with the ability to effectively interact with users at all levels of the organization
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with knowledge management systems
Familiarity with ITIL framework and best practices
Knowledge of Human Resources Information Systems and related technologies
Benefits
Participation in an incentive program linked to performance
Company
Edgewell Personal Care
Edgewell Personal Care manufactures and markets a diversified range of personal care products.
Founded in 1999
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-07-01IPO
Leadership Team
Rod Little
President & Chief Executive Officer
Jessica Spence
President of Edgewell Personal Care’s North America Business
Recent News
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