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Help at Home · 3 weeks ago

Client Service Supervisor

Erie, PA

Full-time

Onsite

Mid Level

Help at Home is the nation’s leading provider of high-quality home care services, empowering clients to live independently and safely. The Client Service Supervisor will be responsible for managing client files, coaching caregivers, and ensuring compliance with care plans and regulations.

Health CareHome Health CareHospitalNursing and Residential CareTherapeutics

Responsibilities

Maintain elements of the assigned clients’ files, and all related paperwork

Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records

Assigns homecare aides based on the client’s overall needs and Plan of Care

Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team

Proactively communicates schedules and changes with clients, home care aides, referral sources, and management

Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties

Prepares and submits routine departmental reports as required

Records and maintains accurate documentation of the client’s condition and overall service

Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships

Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents

Provides education and coaching on changes to a client’s Plan of Care

Maintains positive working relationships with clients, homecare aides and referral sources

Ensures compliance with local, state and federal laws as well as with Company policies and procedures

Performs other related duties as assigned

If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly