Starbucks · 1 day ago
lead developer, ServiceNow
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $234K/yr
8+ years expStarbucks is a company known for developing extraordinary leaders and celebrating coffee. They are seeking a Lead Developer for their ServiceNow platform to deliver and support technology solutions focused on Customer Service Management and integrations, while mentoring developers and driving platform innovation.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Lead the design and development of ServiceNow applications and integrations, including CSM workflows, AI-driven experiences with Now Assist, and custom UI experiences using UIB
Architect and implement REST API integrations to connect ServiceNow with enterprise systems
Drive backlog refinement, solution design, and technical implementation for complex ServiceNow projects
Ensure solutions are secure, scalable, durable, and accessible, leveraging best practices and coding standards
Champion platform stewardship, influencing roadmap decisions, managing technical debt, and introducing innovative capabilities
Mentor and coach developers, fostering a culture of technical excellence and continuous learning
Qualification
Required
8-10 years of professional industry experience with software development
2 years of leading teams of four or more software developers
Bachelor's degree in Computer Science or related field
Preferred
Knowledge of data structures, algorithms and computer science concepts relative to the platform
Mastery of relevant development languages, tools, frameworks, utilities and technical dependencies
Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions
Ability to write and value high quality, reusable software with minimal defects
Aptitude to pick up new technologies and trends, as they become relevant for the business and our platforms. Examples include IoT, Big Data, REST Services, mobile, and incorporating cloud components
Thorough understanding of data transport mechanisms and integrations including synchronous, asynchronous, bulk data, tightly and loosely coupled methods
Ability to learn and incorporate new technologies, concepts and development languages
Thorough understanding of application architecture, infrastructure and security concepts and technical implementation
Ability to analyze, diagnose and propose solutions to user problems
Ability to understand and escalate technical challenges with options and recommendations
Thorough understanding of relevant platform and applications, including established API's, system activity components, process flows, the underlying data model, implementation specifics of important business rules, batch jobs, user interface components, and application configuration
Ability to design and develop relevant enhancements on top of industry COTS (Commercial Of The Shelf) applications that differentiate and/or provide competitive advantage
Familiarity and curiosity in the business context and trends, as well as the business customers' opportunities. Solid understanding of the functional aspects of the solution
Ability to create and articulate ideas and solutions for both technical and business functions
Ability to use facts and data to influence peers and leads on solutions and designs
Ability to work with process owners and identify information technology solutions that enable business process improvements
Excellent verbal and written communication skills
Active listening skills
Ability to negotiate priorities, approach, designs and ideas with team members and customers
Strong analytical and problem-solving skills
Ability to balance multiple priorities and meet deadlines
Ability to use business knowledge, sound judgment, and resourcefulness to proactively
Ability to make timely and effective decisions using a mixture of intuition, analysis, experience and judgment
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
2026-01-04
2026-01-03
Company data provided by crunchbase