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Ericsson · 7 hours ago

Enterprise Support Engineer

Boise, ID

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Ericsson is a global leader in communication technology and services, and they are seeking an Enterprise Support Engineer to provide post-sales support and troubleshoot customer issues. The role involves engaging with customers, maintaining case management records, and collaborating with internal departments to enhance product offerings.

Information TechnologyInternetMobileTelecommunications

No H1B

Responsibilities

Post-Sales Support for Customers via phone, chat, email

Pre-Sales Support engagement with Sales Engineering

Maintain detailed case management records using CRM

Scheduled on-call rotation

Focus on educating customers in Company Best-Practices

Help facilitate training with internal resources and customers

Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others)

Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.)

Continue Professional development by staying current on the latest innovations and trends in all areas of information technology (IT) (i.e., Wireless, Security, etc.)

Recommend enhancements to Company Products and Services

Qualification

Network AdministrationNetworking ConceptsAdvanced VPN conceptsAdvanced routing conceptsPythonREST APICloud device managementBilingualCustomer educationTechnical writing

Required

Minimum of two (2) years of experience, or an Associate's degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration)

Understanding of the following Networking Concepts:

Basic/intermediate Layer 2 concepts:

Purpose and example use cases for VLANs

Understanding of VLAN tagging (Access vs. Trunk)

Wi-Fi

Basic/intermediate Layer 3 concepts:

NAT/PAT

LAN

WAN

DHCP

DNS resolution

Private IP networks (RFC 1918)

IP subnetting

Basic/intermediate Layer 4 concepts:

TCP/UDP ports

Purpose of routed IP protocols (TCP/UDP/ICMP)

Port forwarding

Basic/intermediate network security:

Firewalls/ACL

IPS/IDS

Web Filtering

Intermediate/advanced network services:

SNMP agent functionality

SIP

PKI

NMEA GPS sentences

AVL

Advanced VPN concepts:

IPsec

GRE

GRE over IPsec

SSL/TLS VPNs

Software-defined overlay

Advanced routing concepts:

OSPF

BGP

NHRP

DMVPN

NEMO

Other relevant skills:

Advanced knowledge of other vendors' networking solutions

Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers)

Python

REST API

SDK

JSON data structures

Cloud device management

Familiarity with cellular networking

Understanding of basic electrical concepts (Watts/Volts/Amps/Solar)

Preferred

Bilingual preferred

Benefits

Subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.

401(k) plan has a 4% company match and immediate vesting.

Company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.

Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.