Jack Henry · 3 weeks ago
Application Support Analyst III
United States
Full-time
Remote
Mid Level
4+ years expJack Henry & Associates is a technology company focused on transforming financial services for community banks and credit unions. The Application Support Analyst III will work directly with clients to implement the Episys core banking software, providing training and support throughout the installation process.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
Oversees/performs system set-up for customer (i.e., parameter/default set-up, creates job files for processing, etc.). Ensures related business processes will run on software
Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote
Communicates the customer’s needs/expectations with programmers, other team members, and team leader
Maintains effective communication with customer throughout entire project/case
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
Prepares training materials and documentation for customers and internal users
Provides onsite training and testing during the conversion process
Provides training to less experienced peers
May perform other job duties as assigned
Qualification
Required
Minimum of 4 years of Credit Union experience in the front/back office
Must be able to travel up to 30%
Preferred
Associate or bachelor's degree
Strong written and verbal communication skills
Episys front and/or back-office experience
Developing professional expertise. Works on non-complex projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices
General knowledge in the following areas: Financial/credit union or related industry, JH products, equivalent competitor products, and understanding of application functions, General knowledge of applications including Microsoft Suite products, General knowledge in Credit union business operations and procedures including concepts, structures, etc
Able to: Analyze/convert customer information and processes for setup in JH system. Analyze business information and processes. Train customers to use JH software. Work with all levels of personnel and communicate complex information in user-friendly terms
Benefits
Excellent benefits
Generous PTO plan
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase