The OccuNet Company ยท 3 weeks ago
Tech Support Specialist- Level I (On-Site)
Amarillo, TX
Full-time
Onsite
Entry Level
1+ years expThe OccuNet Company is an innovative company striving to reduce the cost of healthcare. They are seeking a Level 1 Technical Support Specialist to provide first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems.
Health CareInsurance
Responsibilities
Provide first-level technical support via phone, email, and in-person interactions
Perform password resets and assist with account access issues
Diagnose and resolve hardware and software issues, including workstation performance, printer connectivity, software installation errors, and peripheral device problems
Log, track, and document all actions taken to resolve issues in the helpdesk system
Escalate unresolved problems to higher-level support when necessary
Assist with moving office equipment and setting up computer workstations
Support and troubleshoot Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
Manage basic network connections in the server room, including patch panel connections and cable organization
Maintain accurate records of support activities and resolutions
Deliver excellent customer service and communicate technical information clearly to non-technical users
Qualification
Required
High school diploma or equivalent; IT certifications (e.g. CompTIA A+) preferred
1+ year in technical support or helpdesk environment
Strong troubleshooting and problem-solving abilities
Familiarity with Microsoft Office 365 suite
Basic understanding of networking concepts
Excellent verbal and written communication skills
Ability to prioritize tasks and manage time effectively
Ability to lift and move office equipment and desks as needed
Benefits
401(k) with matching
Dental insurance
Health insurance
Vision insurance
Health savings account
Paid time off
Company
The OccuNet Company
The OccuNet Company is an innovative healthcare cost containment company that offers out-of-network solutions (OccuNet), reference-based pricing (Fairos), and pharmacy benefits management (FairosRx).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Arlotta
Senior Vice President of Strategy and Business Development
Company data provided by crunchbase