Help at Home · 1 month ago
IDD - Client Service Supervisor
South Bend, IN
Full-time
Onsite
Mid LevelHelp at Home is the nation’s leading provider of high-quality home care services, empowering clients to live independently. The IDD Client Service Supervisor is responsible for developing and implementing Person-Centered Individualized Support Plans (PCISP) while coordinating caregiver schedules and maintaining communication with clients and their teams.
Health CareHome Health CareHospitalNursing and Residential CareTherapeutics
Responsibilities
Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
Providing high-quality training to caregivers on client's PCISP, including coordinating any additional training required for behavior or risk plans
Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
Focusing on growth by admitting new clients based on regional goals
Creating great days and meaningful moments for clients through dedicated, relationship-focused care
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above
Qualification
Required
Excellent organizational skills: ability to multitask and manage multiple responsibilities
Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
Strong problem-solving skills; ability to deal with conflict in a professional manner
Ability to multitask and manage multiple responsibilities
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
Basic computer literacy and typing skills
Customer service skills
At least 18 years of age
A valid driver's license
Access to an insured and reliable vehicle or public transportation
Active and current auto insurance
Current PPD, or Chest x-ray if applicable
Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
Ability to communicate effectively and clearly with others to exchange information
Regular travel on a daily or weekly basis required, even in inclement weather
Preferred
High school graduate or equivalent preferred; May require higher level of education or certification
Experience working with clients with Intellectual or Developmental disabilities is preferred but not required
Medicaid, Waiver, or Home Healthcare experience preferred
Benefits
Weekly Pay
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Company
Help at Home
Help At Home provides viable alternative to living in a nursing home or long-term care facility.
Founded in 1975
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-08-25Acquired
Leadership Team
Chris Hocevar
Chief Executive Officer
Ray Smithberger
Chief Operating Officer
Recent News
2025-12-11
Behavioral Health Business
2025-12-06
2025-11-19
Company data provided by crunchbase