IBM · 1 day ago
Optim Software Developer Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expIBM is a leading technology company specializing in data management solutions. The Optim Software Developer Support Engineer will provide advanced technical support for IBM InfoSphere Optim, ensuring high customer satisfaction and contributing to organizational objectives.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Provides technical support assistance to customers using problem determination/problem source identification skills
Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicates action plans to the customer or IBM representative as appropriate
Check in code and deliver fixes as needed
May provide training for and mentor others on the team
Contributes to department attainment of organizational objectives and high customer satisfaction
Develop and maintain technical documentation, processes and troubleshooting guides
Manages requests and priorities daily
Configure InfoSphere Optim environments for support and education
Provide technical support assistance to customers using problem determination/problem source identification skills
Communicate action plans to the customer or IBM representative as appropriate
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills
Recommend and implement new or improvements to existing technical support tools, procedures and processes
Contribute to department attainment of organizational objectives and high customer satisfaction
Demonstrate proficiency in the products supported by maintaining applicable technical certifications
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling
Qualification
Required
5+ years of hands-on experience in product development
Solid understanding of software development lifecycle and tools
Strong working experience in C, C++, Java and script language
Experience in Database Management systems and tools. Familiarity with database backends (DB2, Oracle, SQL Server)
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
Strong developer skills, including working with CI/CD pipelines, IDEs and complex components
Technical ability to analyze and resolve issues. Ability to do log analysis, trace interpretation, root cause identification & investigate configuration related issues and resolve accordingly
Preferred
Bachelor's Degree
Hands-on experience with Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS)
Experience with Optim Archive, Data Privacy or Test Data Management
Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements
Demonstrated communication skills
Analytical thinking, structured problem-solving techniques
Strong positive customer service attitude with sensitivity to client satisfaction
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
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2026-01-09
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