StickerGiant ยท 2 hours ago
Customer Service Representative
Longmont, CO
Full-time
Onsite
Entry Level
$20/hr - $21/hr
2+ years expStickerGiant is an E-Commerce business that manufactures high-quality stickers and labels. They are seeking a Customer Service Representative to create exceptional customer experiences by providing quick and outstanding service while fostering relationships with customers.
AdvertisingManufacturingPrinting
Responsibilities
Provide quick responses to customer inquiries via email, chat and phone
Assist customers with questions related to all custom sticker and label products offered
Offer suggestions for improved product matches to customer needs
Resolve customer issues in real-time by working with the team to find fast solutions
Understand artwork guidelines to give guidance to customers how we set up stickers and labels for print
Ability to work autonomously and as part of a team environment
Communicate with internal teams and cross functionally to ensure a positive customer experience
Communicate with customers about the StickerGiant.com ordering process and provide accurate information to ensure a positive customer experience from start to finish
Participate and successfully complete standard CS training
Demonstrate basic knowledge of all products, pricing, and internal processes in order to support customers
Demonstrate basic knowledge of all technology systems and tools such as Zendesk and Microsoft Suite
Demonstrate basic knowledge of all standard operating procedures for handling customer orders
Develop basic knowledge of the entire product manufacturing process
Effectively handle multiple customer communication channels (phone, chat, email) simultaneously
Provide outstanding customer service during each customer interaction
Demonstrate basic methods for diffusing difficult customer situations
Qualification
Required
2-3 years of experience in customer-facing or similar customer service role
Exceptional written and verbal skills; clear, concise, and grammatically correct
Ability to multitask in a fast-paced environment
Experience with customer service software such as ZenDesk or similar software
Mac computer literate
High School Diploma/GED/Equivalent required
Preferred
B.S. degree preferred
Formal customer service training or customer service certification preferred
Bilingual in Spanish or other foreign language speaking preferred
Benefits
Health, dental, and vision offered at reduced rates.
High-deductible health plan enrollees will receive an annual company contribution towards your HSA
Life insurance and short-term disability insurance covered 100%
Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance
Flexible PTO
Employee Assistance Program
Paid parental leave for employees who qualify for FMLA
401(k): Company match
Opportunities for certifications, conferences, and tailored career development plans.
Company
StickerGiant
Custom sticker and label printing for promotional and product packaging purposes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-09-17Acquired
Company data provided by crunchbase