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Wells Fargo · 2 weeks ago

Lead Commercial Loan Servicing Specialist - Asset Based Lending Servicing

Irving, TX

Full-time

Hybrid

Senior Level

5+ years exp

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist in Commercial Banking Operations. The role involves leading servicing activities for complex commercial products, collaborating with various teams to address customer needs, and ensuring compliance with policies and regulations.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead a variety of servicing activities for the complex commercial products

Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

Serve as an escalation point in the resolution of client issues

Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers

Evaluate and upload data into the systems of record

Research complex business and operational decisions

Ensure compliance with all policies, procedures, and regulatory requirements

Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects

Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Qualification

Commercial Loan ServicingAsset Based LendingAccountingFinanceMicrosoft OfficeAnalytical SkillsCommunication SkillsOrganizational Skills

Required

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education