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HMSA · 2 days ago

Infrastructure Analyst

Honolulu, HI

Full-time

Hybrid

Mid Level

$68K/yr - $133K/yr

3+ years exp

HMSA is a health insurance company based in Hawaii, seeking an Infrastructure Analyst. The role involves supporting and maintaining applications infrastructure, analyzing and troubleshooting server and storage issues, and coordinating various IT operations to ensure seamless service delivery.

AssociationHealth CareInsuranceMedical

Responsibilities

Responsible for operating and providing support to various applications within HMSA's infrastructure

Analyzes production storage usage and recommends modifications as appropriate (storage)

Assists with storage requirements definition and acquisition for projects (storage)

Coordinates and implements storage requests, backup schedules, and file restoration activities (storage)

Plans, schedules and coordinates implementation of storage and backup solutions (storage)

Loads, configures and maintains servers, including assistance with server requirements definition and implementation for projects (server)

Analyzes and troubleshoots server problems and issues (server)

Plans, schedules and coordinates implementation of server upgrades, patches, and tools (server)

Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices. Performs conversions from desktop to laptop. Coordinates port movement and network access issues. Documents procedures for performing configurations and conversions from desktop to laptop

Provides input regarding port availability, equipment locations, device installations and service during project planning and requirements phase for office moves/adds/ changes. Reviews plans for accuracy

Coordinates the deployment of new images, software/hardware upgrades and fixes. Makes suggestions for design of standard set of integrated products (standard image) by recommending hardware and software products to meet user requirements

Sets up accounts under the local domain and assists with Internet access. Assists external users with dial-up access problems

Coordinates and sets up access or service accounts such as Internet and Email

Is aware of service level agreement targets. Explains service procedures to users. Monitors service level agreements regarding desktops to ensure that requirements are met or exceeded. Escalates problems as required based on SLAs. Informs management as appropriate

Troubleshoots problems. Identifies severity of problem and escalates when necessary. Coordinates with users and other IT resources for problem resolution or works with vendor technical support to resolve client problems. Builds checklists and scripts. Determines if loaner PCs are needed

Updates users on trouble ticket status. Ensures follow up on problems with users

Plans, schedules and performs hardware and software repair and installations. Calls in and coordinates all repairs that deal with outside vendors

Documents problem status and resolution in tracking log. Alerts team members about recurring problems. Provides on-the-spot training to users

Evaluates events log and resolves problems as needed

Administers security procedures. Unlocks or sets passwords as needed. Reports security issues when appropriate

Assists users with desktop recovery issues

Participates in integration testing. May design and lead integration testing

Assists in video conferencing activities

Works with vendors with initial setups and learns procedures

Complies with fixed asset and disposal procedures

Performs system administration functions required for daily operations (server)

May research and evaluate software/hardware products and industry trends to assist in project development. Participates in Technical Review Committee (TRC) to ensure enterprise-wide standardization

May define staff schedules and prioritizes work. Provides after business hours support, as needed

Mentors less experienced staff

Performs all other miscellaneous responsibilities and duties as assigned or directed

Qualification

Information Technology ExperienceServer AdministrationStorage ManagementTechnical SupportProblem TroubleshootingUser TrainingVendor CoordinationDocumentation Skills

Required

Associate's degree or technical institute degree/certificate in programming/systems, computer science, or management information systems, or equivalent information technology work experience

Three years of relevant information technology work experience. May substitute a higher-level degree, specialized training or certification and less work experience

Requires working knowledge of the basic

Requires knowledge of general business practices