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Synovus · 2 days ago

Retail Market Manager II. III, IV - Apopka

Apopka, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Synovus is a financial services company seeking a Retail Market Manager to oversee the daily operations of a full-service branch. The role involves managing staff, driving business development in small business lending, and ensuring exceptional customer experience while maintaining operational integrity.

BankingFinanceFinancial Services

Responsibilities

Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan

Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities

Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team

Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships

Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market

Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch

Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure

Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns

Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers

Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values

Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate

Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion

Performs other related duties as required

Qualification

Small business lendingBranch managementBanking compliance regulationsCustomer serviceMicrosoft OfficeTeam leadershipListening skillsOrganizational skillsTime managementProblem-solvingPositive communication

Required

Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience

Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending; OR One year experience in managing a branch and successful completion of the Ignite Program; Or two years experience in an outside business development lending role within banking, such as a business banker or private banker

Experience managing a team and portfolio with loans and deposits is required

This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check

Knowledge of state and federal banking compliance regulations

Knowledge of branch banking and operational functions, bank services and products, and related policies and procedures

Knowledge of banking products including lending, deposits and investment areas

Knowledge of consumer and small business lending, underwriting activities, and applicable terminology

Organizational and time management skills, with the ability to provide leadership, supervision and training

Strong customer service skills

Ability to coach, inspire, develop and lead a team to achieve results

Ability to continually support team members through individual development plans

Strong listening skills and a positive communicator

Aptitude for effective problem-solving

Proficiency using Microsoft Office software products