Eisner Health ยท 22 hours ago
QUALITY IMPROVEMENT SPECIALIST
Los Angeles, CA
Full-time
Hybrid
Entry Level
$23/hr - $26/hr
1+ years expEisner Health is a Federally Qualified Health Center providing comprehensive medical care and support services. The Quality Improvement Specialist will facilitate quality improvement projects, analyze findings, and develop tools to enhance clinical quality and patient experience across the organization.
Health CareHospitalMedical
Responsibilities
Supports execution of the organizational Quality Improvement Program in alignment with HRSA, UDS, HEDIS, CMS, NCQA-PCMH, PHMI, and Medi-Cal MCP reporting requirements
Assists in preparing documentation and evidence for audits, NCQA-PCMH recognition, and HRSA OSV readiness
Acts as the measure lead for assigned CQMs by monitoring performance trends, providing staff training and onboarding support, and communicating updates regarding QI initiatives to ensure alignment across departments
Maintains working knowledge of quality measure logic and updates related to changing regulatory standards
Maintains working knowledge of EHR and population health management functionality for data collection, report building, and data analysis
Maintains working knowledge of user registration and clinical workflows
Assists in preparing materials for QI Committee, workgroups, and internal QI communications
Attends external QI collaboratives, learning sessions, and professional conferences, shares key findings and best practices, and communicates relevant updates and improvement opportunities to leadership and cross-functional teams
Generates care gap lists and registry reports, using EHR, payer portals, and population health platforms
Conducts data validation, resolves documentation inconsistencies, and escalates issues affecting measure performance to department leadership
Transforms raw data into clear tables, visuals, and dashboards for operational and clinical decision-making, and reconciles data across platforms (e.g., EHR, population health tools, Excel lookups, pivot tables, formulas) to ensure accuracy and consistency
Prepares performance summaries to support department leadership reporting and discussion with the QI Committee and other leadership teams
Participates in PDSA cycles, root cause analyses, and workflow redesign activities
Communicates performance progress, barriers, and key updates to the QI Core Team, departmental QI workgroups, and organizational leadership as appropriate
Creates workflow maps and process flow charts using platforms such as Visio, supporting standardization and communication of QI workflows across teams
Develops and maintains tip sheets, workflow guides, job aids, and standing-order implementation tools
Supports standardization of pre-visit planning (PVP) and point-of-care gap closure workflows. Provides in-service training (including at-the-elbow support) to clinical and operational staff on documentation standards and care gap workflows
Assists with implementing new workflows and tracks adoption, utilization, and performance outcomes under the direction of department leadership
Facilitates patient outreach strategies such as text campaigns, portal notifications, and telephone outreach to support care gap closure and appointment scheduling
Supports patient experience and satisfaction surveying activities, including follow-up summaries to QI Manager
Qualification
Required
Bilingual required (Spanish)
Bachelor's degree in a relevant field, or comparable experience and training
Strong analytical, organizational, and planning skills, with the ability to manage multiple projects
Demonstrated skills in data collection with strong attention to detail
Experience preparing visual presentations using multimedia tools (e.g., Canva, PowerPoint)
Preferred
Preferably one year of experience conducting PDSAs, providing project coordination and oversight, health education, or research
Preferred experience working with spreadsheets and preparing pivot tables, charts, and graphs
Experience using EHR and population health platforms for data collection, reporting, or care gap management is preferred
Experience creating workflow maps or process flow charts and preparing tip sheets, job aids, or workflow guides is preferred
Benefits
PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
9 Paid Holidays.
40 hours of paid Jury Duty time per year.
Medical, Dental, & Vision insurance (HSA eligible PPO option available).
Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
Employer-sponsored life insurance & long-term disability.
30 free visits per year for Chiropractic or Acupuncture.
401k plan with a 3% employer contribution
Company
Eisner Health
Eisner Health is an acute care community center that focuses on offering medical, dental, optometry, pharmacy and management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sergey Navolnev
Chief Financial Officer
Monica Gutierrez-McCarthy
Senior VP + Chief Operating Officer
Company data provided by crunchbase