Associated Asset Management (AAM) · 1 month ago
Onsite Community Manager
Gilbert, AZ
Full-time
Onsite
Mid, Senior LevelAssociated Asset Management (AAM) is seeking an experienced Community Manager for Adora Trails, a premier family-friendly master-planned HOA community in southeast Gilbert, AZ. The role involves delivering exceptional customer service, managing community operations, and ensuring compliance with governing documents and state statutes.
Management Consulting
Responsibilities
In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members
Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners
Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers
Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board
Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters
Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings
Reviews monthly financials and submits A/P to the management company
Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements
Maintain continued documentation of landscape tours with contracted vendor to ensure that all items of concern are addressed timely
Reviews incident reports, responds and implements timely solutions accordingly
Training and oversight of onsite staff, including but not limited to, maintenance, activities coordinator, compliance, administrative and front desk staff
Performs other related duties as directed
Qualification
Required
Comprehensive knowledge of Covenants, Conditions & Restrictions (CC&Rs)
Financial oversight
Vendor management
Team supervision
Exceptional customer service
Exceptional leadership and interpersonal skills
Ability to develop strong working relationships with community board members, committee members, and owners
Compliance with federal, state and local laws regarding community association management
Compliance with state disclosure requirements for resale buyers
Management of architectural control process ensuring compliance with established Design Guidelines
Planning, organizing and assisting the Board in conducting Board and annual membership meetings
Reviewing monthly financials and submitting A/P to the management company
Establishing, drafting, executing and supervising community annual budget
Managing capital improvements
Reviewing monthly financial statements and preparing variance reporting
Monitoring community A/P and delinquent accounts
Approving and coding all vendor invoices
Securing competitive contract bids and presenting comparative bid reviews
Supervising and ensuring compliance of all executed contract terms and conditions
Overseeing community and contractor liability insurance requirements
Maintaining continued documentation of landscape tours with contracted vendor
Reviewing incident reports and implementing timely solutions
Training and oversight of onsite staff including maintenance, activities coordinator, compliance, administrative and front desk staff
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
High attention to detail
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents
Exceptional organization and tracking skills
Ability to function efficiently in a high volume, fast-paced environment
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems
Ability to interact and work positively and effectively with staff and residents at all levels
Ability to work collaboratively and cooperatively within the department as well as with other departments
Ability to supervise staff
Utilizing personal automobile for commuting to and from assigned communities
Walking communities to inspect common areas per management contract
Capable of working evenings and weekends as necessary
Sitting and standing for moderate periods of time
Company
Associated Asset Management (AAM)
AAM is one of America’s most-respected Homeowner Association (HOA) management companies.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Ziff
CEO
Company data provided by crunchbase