Intuitive · 1 day ago
Senior Manager, People Services
Peachtree Corners, GA
Full-time
Onsite
Senior Level, Lead/Staff
$164K/yr - $246K/yr
10+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming healthcare. The Senior Manager, People Services will lead the regional Shared Services team, ensuring efficient HR service delivery and acting as a liaison with other teams to enhance employee experience.
Health CareManufacturingMedical Device
Responsibilities
Oversee team of HR shared services specialists; responsible for serving as the escalation point for employees and managers reaching out to HR with inquiries which cannot be solved by self-service or the services team
Partner with other regional People Services leaders to lead a best-in-class global shared services organization, optimizing resources when/where necessary across regions
Manage appropriate staffing/gearing ratios for all regional shared service roles to ensure team’s ability to effectively support required case load and new hire volume while achieving overall cost to serve targets
Ensure Services team is adequately trained on ServiceNow (and other relevant tools needed for role) and capable of utilizing the tool in an efficient and effective matter
Create effective on-boarding and training plans are in place for all roles in the People Services organization with regional localization differences captured
Ensure employee requests are answered in a timely, professional, and respectful manner while ensuring understanding of sensitive and confidential issues
Responsible for resolution of requests, engaging the appropriate subject matter experts within the team whenever possible, always with a customer-centric approach
Ensure data integrity by way of driving best practices through expert understanding of dashboard, systems/tools, processes, auditing, and internal tracking
Work with the team to understand and develop reporting requirements and lead the team to ensure that all operational processes deliver quality and timely data
Ensure efficient allocation of incoming cases, focusing on prioritization, work organization, triage of complex cases and timely escalation, as needed
Research and perform subject matter interpretation of company policies and procedures to provide education to employees, managers, and team members
Provide guidelines for case resolution to team members
Solve problems and get to the root cause of any issue, no matter how complex
Continually review, improve, and document process standards for your areas of responsibility. Where appropriate, strive for global consistency
Oversee team of HR specialists dedicated to providing light coaching to employees and managers regarding how to gain key resources, training and tools regarding inquiries related to employee relations and HR programs, policies, and compliance matters
In partnership with Global People Services colleagues, help identify and inform opportunities for continuous process improvement and automation
Monitor adherence to and comply with HR Service Level Agreements (SLAs) and quality, compliance standards
Develop a highly effective team by providing leadership, building organizational capability, fostering teamwork and managing workload for People Services catalog of services
Monitor and oversee the team’s performance, training, and development
Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training
Plan, organize and coordinate HR and cross-functional projects and initiatives using the project management approach
Qualification
Required
10+ years of relevant shared services experience in an HR, customer center or solution center at a global organization, preferably in med-tech or tech industries
5+ years of experience in leading an HR shared service or operations team and with a best-in-class service delivery framework
5+ years of experience with ServiceNow platform
2+ years of experience in leading projects and developing standardized processes
Demonstrated experience in delivering high quality services in HR as evidenced by key metrics
Ability to work independently, effectively manage time, prioritize and manage workload
Proven ability to manage and motivate teams
Ability to coach team members on human resources policies, processes, rules, and regulations
Excellent collaboration skills with ability to manage conflict and defuse difficult situations
Analytical skills with the ability to resolve a wide variety of complex issues or problems
Contributes to development of scalable methodologies, trainings, and tools to optimize HR operations and streamline core processes
Excellent organizational and oral/written communication skills
Bachelor's degree and/or certification in HR, Business Administration, or related field is preferred
Preferred
Strong process management and analytical skills, self-motivated, and goal-oriented individual that thrives on improving business performance
Experience with the following tools is a plus: Workday (or other HCM systems), Smart Recruiters (ATS) and ServiceNow
Deep understanding of overall HR Processes and Services, manufacturing environments a plus
Continuous Improvement / Lean education or experience is a plus
Experience with Human Capital Management system implementations (SAP, Oracle, Workday)
Experience working in global environment is a plus
Benefits
Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Craig Child
Sr. Vice President, Human Resources
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase