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Johns Hopkins Medicine · 3 weeks ago

Patient Financial Counselor II

DC-Baltimore Area

Full-time

Onsite

Entry, Mid Level

$18.59/hr - $30.69/hr

2+ years exp

Johns Hopkins Medicine is a leading global healthcare organization seeking a Patient Financial Counselor II. The role involves providing financial counseling to patients, determining their financial status, and ensuring compliance while offering exceptional customer service.

Health CareHealth DiagnosticsHospitalMedicalTraining

Responsibilities

Effectively captures patient liabilities while providing financial counseling to patients/guarantors who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service

Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management

Ensures compliance and exceptional customer service when working with patients/guarantors

Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision

Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized

Qualification

Financial counselingInsurance knowledgeCustomer serviceMicrosoft OfficeBasic math skillsBilingualInterpersonal skillsTime managementAttention to detailCommunication skills

Required

High School Diploma or equivalent

Certified Application Counselor (CAC) certification within 6 – 12 months

Minimum of two years' experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities

Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits

Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance

Basic computer knowledge

Basic math skills

Requires ability to understand, interpret, evaluate, and resolve complex issues

Intermediate in Microsoft Office

Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record

Excellent verbal and written communication and active listening skills

Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function

Accuracy and attentiveness to detail

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine

Ability to closely follow policies and procedures set by Financial Counseling Shared Services

Must be able to set and organize own work priorities, and adapt to change

Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles

Ability to meet or exceed targeted customer service, productivity, and quality standards

Requires the ability to work with and maintain confidential information