Holtec International · 1 month ago
Sr. Help Desk Administrator
Camden, NJ
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
5+ years expHoltec International is a prominent innovator in the clean energy industry, seeking a Sr. Help Desk Administrator. This role involves providing technical support and system administration within a Windows Server and Microsoft 365 environment, ensuring the stability and security of user systems and servers while troubleshooting hardware and software issues.
EnergyOil and Gas
Responsibilities
Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues
Provide desktop and remote support for all levels of management and production employees
Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals
Configure and manage Active Directory (AD) user accounts, passwords, and security groups
Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA)
Perform software installation, configuration, and updates according to IT standards
Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements
Provide user training on company systems, software, and security best practices
Document all work performed and system changes in accordance with ITIL standards
Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity
Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs
Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP)—including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity
Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness
Configure and manage file servers, including permissions, shares, and quotas
Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary
Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources
Ensure adherence to corporate data retention, cybersecurity, and access control policies
Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products
Manage local printer maintenance through third-party vendor contracts
Support cabling infrastructure following TIA/EIA-568 standards
Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation
Qualification
Required
5+ years of experience in desktop or systems support, troubleshooting hardware and software issues
Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012–2022) and Office 365 administration
Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing)
Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems
Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon)
Familiarity with backup and recovery platforms, including NetBackup
Intermediate knowledge of computer hardware, peripherals, and repair
Experience with Windows file shares, NTFS permissions, and group policies
Understanding of ERP system functionality and its integration with IT infrastructure
Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices
Preferred
Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB
Experience with enterprise storage configuration and capacity planning (Isilon, EMC)
Familiarity with ITIL service management principles
Relevant certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP)
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and 9 Paid Holidays, 2 Floating Holidays
Company-paid life and AD&D insurance
Employee Assistance Program
Wellness resources and voluntary benefits
Company
Holtec International
Holtec International is a global turnkey supplier of equipment and systems for the energy industry.
501-1000 employees
H1B Sponsorship
Holtec International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (14)
2023 (7)
2022 (15)
2021 (13)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.92BKey Investors
US Department of EnergyDOE Loan Programs Office
2025-12-02Grant· $400M
2024-03-27Debt Financing· $1.52B
2017-05-03Debt Financing
Leadership Team
Joy Russell
Vice President – Corporate Business Development
Tom Marcille
Vice President Reactor Technologies & Technical Support
Recent News
Business Standard India
2026-01-03
2025-12-15
Company data provided by crunchbase