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Holtec International · 3 weeks ago

IT Support Technician / Systems Administrator

Camden, NJ

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

5+ years exp

Holtec International is a technology trailblazer and a prominent innovator in the clean energy industry. The IT Support Technician / Systems Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment, ensuring the stability, performance, and security of user systems and servers.

EnergyOil and Gas

No H1B

U.S. Citizen Only

Responsibilities

Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues

Provide desktop and remote support for all levels of management and production employees

Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals

Configure and manage Active Directory (AD) user accounts, passwords, and security groups

Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA)

Perform software installation, configuration, and updates according to IT standards

Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements

Provide user training on company systems, software, and security best practices

Document all work performed and system changes in accordance with ITIL standards

Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity

Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs

Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP)—including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity

Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness

Configure and manage file servers, including permissions, shares, and quotas

Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary

Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources

Ensure adherence to corporate data retention, cybersecurity, and access control policies

Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products

Manage local printer maintenance through third-party vendor contracts

Support cabling infrastructure following TIA/EIA-568 standards

Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation

Qualification

Windows ServerMicrosoft 365Active DirectoryVMwareEnterprise storage systemsBackupRecoveryNetwork troubleshootingITIL principlesTechnical supportTroubleshootingUser trainingCabling standardsSoft skills

Required

3 minimum 5+ years preferred of experience in desktop or systems support, troubleshooting hardware and software issues

Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012–2022) and Office 365 administration

Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing)

Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems

Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon)

Familiarity with backup and recovery platforms, including NetBackup

Intermediate knowledge of computer hardware, peripherals, and repair

Experience with Windows file shares, NTFS permissions, and group policies

Understanding of ERP system functionality and its integration with IT infrastructure

Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices

Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted

Must be able to climb stairs and navigate confined areas as required to support field operations

Candidates must pass a background check and drug screening

Ongoing screening may be required when assigned to Federal or Nuclear Power Plant sites