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First Advantage · 1 month ago

Employee Experience Specialist, Global Customer Care (US Remote)

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

First Advantage is a leading provider of mission-critical background screening solutions. The Employee Experience Specialist will facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness.

Human ResourcesRecruitingSkill Assessment

Responsibilities

Facilitate Engagement Activities: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction

Manage and Optimize Employee Engagement Platform: Partner with cross-functional stakeholders to successfully implement, maintain, and continuously improve the Employee Engagement Platform (e.g., Amplifai), ensuring alignment with organizational goals and delivering a seamless user experience

Cross-Functional Collaboration: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives

Generate Impactful Communications: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team

Communications Calendar Management: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization

Feedback and Improvement: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements

Reporting: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership

Qualification

Employee EngagementCommunications ManagementMicrosoft Office SuiteOrganizational SkillsTeam CollaborationProblem-SolvingWritten CommunicationVerbal Communication

Required

High school diploma or equivalent required

Minimum of 2 years of experience in communications, employee engagement, leadership or a related field

Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create professional documents and presentations

Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences

Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously

Proven ability to work collaboratively in a team environment and build relationships with stakeholders at all levels

A proactive approach to problem-solving and a passion for enhancing employee engagement and communication strategies

Preferred

Additional education in communications, marketing, or a related field is a plus

Experience in managing engagement initiatives and communications within a corporate or organizational setting, showcasing the ability to drive positive employee experiences